> For the complete documentation index, see [llms.txt](https://docs.v12.trade/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.v12.trade/provide-liquidity/getting-started-as-a-market-maker/slas-for-market-makers.md).

# SLAs for Market Makers

V12 has specific Service Level Agreements (SLAs) in place for market makers to ensure liquidity and efficient trading. These SLAs include:

1. **Uptime and Availability:** Market makers must ensure their trading systems are operational and available for a specified percentage of the time of 85%+.
2. **Order Placement:** Market makers must place a minimum number of buy and sell orders within a specific time frame to maintain liquidity. The exact number of required orders depends on the trading pair and current market conditions. Typically, market makers are expected to maintain a balanced order book with a constant presence on both sides of the market.
3. **Spread Maintenance:** The spread requirements vary depending on the tier of the trading pair:

* **Tier 1 Pairs:** These are highly liquid pairs. The spread should be maintained within 0.1%.
* **Tier 2 Pairs:** These pairs have moderate liquidity. The spread should be maintained within 0.25%.
* **Tier 3 Pairs:** These are less liquid pairs. The spread should be maintained within 0.35%.

1. **Volume Requirements:** Market makers need to achieve a minimum trading volume over a defined period, ensuring consistent market activity.
2. **Quote Responsiveness:** Market makers must update their quotes promptly in response to market changes, within a hundred milliseconds.

#### Order Placement Requirements

Market makers must place a minimum number of buy and sell orders within a specific time frame to maintain liquidity. The exact number of required orders depends on the trading pair and current market conditions. Typically, market makers are expected to maintain a balanced order book with a constant presence on both sides of the market.

#### Spread Maintenance Requirements

The spread requirements vary depending on the tier of the trading pair:

* **Tier 1 Pairs:** These are highly liquid pairs. The spread should be maintained within 0.1%.
* **Tier 2 Pairs:** These pairs have moderate liquidity. The spread should be maintained within 0.25%.
* **Tier 3 Pairs:** These are less liquid pairs. The spread should be maintained within 0.3%.

**Timeframe:** Trading volumes are calculated monthly. Market makers must meet the volume thresholds within each calendar month to qualify for incentives and ensure compliance.

\*These SLAs are monitored regularly, and market makers who meet or exceed these requirements are eligible for incentives, such as reduced fees and rewards in **Fuel points**.

#### Liquidity Provider Requirements Tier-wise

| Requirement             | Tier 1 Pairs                  | Tier 2 Pairs                  | Tier 3 Pairs                  |
| ----------------------- | ----------------------------- | ----------------------------- | ----------------------------- |
| Spread Maintenance      | Spread within 0.1%            | Spread within 0.25%           | Spread within 0.3%            |
| Monthly Volume          | $10 million per month         | $5 million per month          | $1 million per month          |
| Trading Pairs           | WBTC, ETH, FUEL, USDC         | MATIC, SOL, USDF              | DOGE, PEPE                    |
| Order Placement         | Continuous competitive orders | Continuous competitive orders | Continuous competitive orders |
| Uptime and Availability | 95% operational availability  | 90% operational availability  | 85% operational availability  |